Complaints Procedure

Steps to Making a Complaint

We are committed to serving the community in a climate of social inclusion, diversity and equality.  Our aim is to create and foster an informed, democratic, tolerant and diverse listener community.

You can read our Programming Standards Policy here which commits us to broadcasting responsibly and in accordance with the Broadcasting Act 2009.  If you believe that we have not done so, please notify us as soon as possible. 

  1. Stage 1
    1. Call 01-6993840 or email to or write to Together FM, 1st Floor, Ballyfermot Civic Centre, Ballyfermot Rd, Dublin 10, D10 T042.  
    2. We will contact you to discuss your concerns and a try to reach resolution.
    3. If a resolution is not found, you can proceed to next stage.  

Please contact us not more than 5 days after the date of the earlier or earliest of the broadcasts to ensure the complaint can be processed within the required timelines.

  1. Stage 2

Please ensure that you are satisfied that we did not comply with our Programme Standards Policy (LINK) or the relevant sections of the Broadcasting Act 2009 (LINK).

  • You must submit your complaint in writing within the following timeline:
    1. not more than 30 days after the date of the broadcast or 
    2. in the case of two or more unrelated broadcasts, 30 days after the date of the earlier or earliest of the broadcasts or
  1. Send the following details by letter or email:
    1. your name and address and contact details
    2. the category of complaint (please refer to our Programme Standards Policy (LINK))
    3. details of when the issue arose (date, time, programme (show/advertisement/other)
    4. details of what you heard
    5. To:  Station Manager or Chair , Together FM, 1st Floor, Ballyfermot Civic Centre, Ballyfermot Rd, Dublin 10, D10 T042 or marked Confidential
  2. When we receive your complaint:
    1. we will acknowledge receipt in writing within 7 working days 
    2. The complaints committee will review the complaint to ensure it meets the requirements outlined above
    3. The complaints committee will listen to the relevant item(s) in your complaint
    4. The complaints committee will discuss the issue with any other relevant person, e.g., the presenter concerned
    5. The Chairperson will respond in writing within 20 working days of receipt of your complaint.  The letter will inform you if all or any aspects of your complaint have been upheld or rejected, any action that may have been taken as a result of your complaint, the reasons for these decisions and who reviewed the complaint.
  1.  Stage 3
    1. If you are not satisfied with the outcome or if we have not complied with the above procedures, you can refer your complaint within 14 days to Comisiún na Meán who deal with complaints “where a broadcaster has already issued a response to a complaint or where a broadcaster has not issued a response within 20 working days of the date the complaint was received by them.”
      1. at 
      2. by email to 
      3. by phone to (01) 6441 200

If you are unable to submit a complaint in writing due to a disability or for some other valid reason, we can provide independent assistance.  Please call us on 01-6993840.

We will securely retain all records of the complaint for 2 years, in accordance with the Broadcasting Act, 2009 Record of Complaints.

If required to do so, we must provide these records to the Compliance Committee of the BAI if the Committee directs us to do so.

We will manage your data sensitively and securely in accordance with our Privacy Policy.